Terms of Service

Zaprik is made and sold by Zootric LLC, a limited liability company in Wyoming, United States ("Zootric", "we", "us"). "You" means the business that uses Zaprik, and the person who accepts these terms for it. If you accept for a business, you confirm you may bind that business.

• Zootric LLC is the seller of Zaprik. Its address is 30 N Gould St, Ste R, Sheridan, WY 82801, USA, and its contact address is hello@zootric.com.

Zaprik is for business use only. It is not offered to consumers, and you may not use it for personal, family or household purposes.

You accept these terms by signing in to Zaprik or using any part of it, or by signing an order form that refers to them. If you do not agree, do not use Zaprik. A separate written agreement signed by us overrides these terms where the two conflict.

These terms were written by Zootric in good faith for early access. They have not been reviewed by a lawyer and they are not legal advice to you. Get your own advice about the laws that apply to your campaigns, lists and content. We expect to revise these terms as Zaprik grows, and we will follow the process in Section 19 when we do.

Zaprik is a web platform for running a business's sales and marketing with AI agents. A manager agent coordinates departments that research, write, publish, reply, follow up and plan advertising, within limits you set.

• Zaprik is in early access and under development, and accounts are created by invitation. There is no public sign-up.
• No connection to an outside platform (LinkedIn, Meta, Google, WhatsApp, SMS, email, calendars, e-signature, payments) has ever made a real call. Every one currently runs as a labelled simulation or is not built.
• A real action in the outside world is only allowed when the capability behind it has been verified live. Simulated results are always labelled as simulated.
• There is no checkout and no billing. Nothing in the fees section below is in force yet.

• Early access is offered as is, to people we invite, for evaluation. Features, names, limits and prices can change.
• We may reset or remove early-access data. We will give you at least 14 days' notice by email and, if you ask in that time, send you a copy first, unless we must act sooner to protect security, to stop abuse or to obey the law.
• Do not rely on Zaprik for anything where a failure would cause serious harm.
• Early access is a trial of the product, not a commitment to supply it for any period.

• We create accounts by invitation. Give us accurate information and keep your sign-in details to yourself.
• You are responsible for what happens under your account, including what people you invite do. Tell us at hello@zootric.com straight away if you think someone else has got in.
• You must be at least 18 and able to form a binding contract. Zaprik is not for children.
• We may refuse, suspend or close an account that breaks these terms or puts others at risk.

Zaprik acts for you through AI agents. You stay in charge of your business, and these are the rules the product is built around.

• Zaprik's agents always say they are AI. They never pose as a human, and never as you or your founder.
• Major actions, such as launching a paid campaign or accepting a binding engagement, wait for the owner's approval by default. Silence is never approval.
• Agents may not invent experiences, results, quotes, contacts, testimonials or status.
• When a person takes over a conversation, automation on it stops until a person releases it.
• An opt-out stops every channel and department; it is not worked around by switching channel.
• Nothing is spent without a reservation inside a limit you set, and a budget of zero means no spending.

AI output can be wrong, incomplete or unsuitable. You are responsible for reviewing what you approve, and for the settings, limits and approvals you choose. An approval you give is your decision, not ours.

You are responsible for telling people when content or a conversation is AI-generated where the law or a platform requires it. Our agents' own statement that they are AI does not replace any disclosure the law requires from you.

You agree not to use Zaprik to:

• break any law or regulation, or help anyone else to;
• send unsolicited or unlawful messages, including email, SMS, WhatsApp, calls or direct messages sent without the consent, notice or opt-out the law of the recipient's country requires;
• contact people on a do-not-call, do-not-contact or suppression list, or evade an opt-out;
• break the rules of the platforms you connect, including their limits on automation, messaging windows, templates and scraping;
• pretend an AI agent is a human, or pretend to be someone you are not, or use a person's name, face or voice without their permission;
• publish deceptive, defamatory, hateful, sexually explicit, infringing or fraudulent content, or make false claims about a product, price or result;
• target or collect data about children;
• collect or store passwords, payment card numbers or other credentials in places not designed for them;
• probe, attack, overload or reverse engineer Zaprik, bypass its limits, permissions or approvals, or access another customer's data;
• resell or provide Zaprik to others without our written agreement; or
• build a competing product from what you learn here.

We may block, remove or stop anything that appears to break this section, and we may report unlawful activity.

You decide who is contacted and about what. Zaprik is a tool; the law of messaging, advertising and data protection applies to you as the sender.

• You are responsible for the lawfulness of every campaign, message, call, advert and post made through your workspace, and for the source and lawfulness of every contact list, import or audience you give Zaprik.
• You promise that you have, and will keep a record of, every consent, notice, opt-out process, registration or licence your messages need, and that you will honour every opt-out. Examples are email rules (CAN-SPAM, CASL, GDPR and PECR), text and call rules (TCPA, Do Not Call lists), recording and wire-tap laws, and local sender registration such as India's DLT system.
• You must not use the service to contact people in a country, or on a channel, until you have checked the rules that apply there. Zaprik is built to require a recorded legal review before a new market, channel or AI calling is switched on, but that review is yours to do and Zaprik does not do it for you.
• AI calling is not available. If it becomes available, you must tell people at the start of a call that they are speaking with an AI, and you may record or transcribe a call only with the consent every person on it must give under the law where each of them is.
• You are responsible for complying with the terms of every platform you connect, and for the accounts, pages, ad accounts and numbers you connect.
• We may pause a campaign or a channel that draws complaints, opt-outs or platform warnings above a normal level, and we will tell you when we do.

• Zaprik is built to require a recorded legal review before a new outbound market, channel or AI calling is used.
• Zaprik is built to respect platform rules: messaging windows and templates, no cold message where the platform's API forbids it, and no scraping where it is not permitted.

We do not promise that any campaign will produce leads, sales, revenue, rankings, reach or any other result. We make no estimate of return on investment.

• Zaprik reaches platforms through OAuth and their official APIs only, and never asks for your social-media passwords.
• Nothing is connected for real today: every connection is a labelled simulation.

• When real connections exist, you choose what to connect and can disconnect at any time. A platform can change or withdraw access without notice, and we are not responsible for that.
• Platforms act for you under their own terms and privacy policies; they are not our subprocessors.
• We may limit or remove a feature to comply with a platform's terms, and we do not promise that a platform will allow any particular use.
• Advertising spend is paid by you directly to the ad platform and is not part of the Zaprik price.

• You keep ownership of the material you give us. As between you and us, you own the content Zaprik creates for you through your workspace, to the extent you have the rights to your inputs and the law allows ownership of AI-generated material.
• We do not promise that AI-generated content is unique, can be protected by copyright, or is free of other people's rights. Similar content may be produced for other customers.
• You give us a limited, non-exclusive licence to host, copy, process and display your material only to run Zaprik for you, to keep it secure, and as the law requires.
• You promise that you own or have permission to use everything you give Zaprik, including text, images, video, audio, logos, music, names, likenesses and voices, and that using it does not break anyone's rights.
• Do not give Zaprik a person's likeness or voice, or ask it to clone either, unless that person has consented in writing to that specific use. Zaprik is built so that cloning requires a consent record and revoked consent blocks use at once, including items already queued.
• Do not give Zaprik face scans, voiceprints or other biometric identifiers of a person unless you have the notice and written consent the law where that person lives requires. Zaprik does not collect biometric identifiers today.

• Voice and likeness cloning needs a consent record, and revoked consent blocks use immediately, including queued items.
• Rights and consent records, with revocation, are a requirement of the product.

• Zaprik, its software, design, name and marks belong to Zootric or its licensors. These terms give you only the right to use Zaprik as described here, for as long as you have an account.
• The name Zaprik has not been cleared as a trademark and may change. If it does, we will tell you.
• If you give us feedback or ideas, we may use them without owing you anything.
• We have not registered a designated agent with the US Copyright Office, and we do not claim the legal protection that registration brings. We still take copyright complaints seriously. If you believe content in Zaprik infringes your copyright, email hello@zootric.com with: your name and contact details; what work you say is infringed; where the content is; a statement that you believe in good faith the use is not authorised; a statement under penalty of perjury that your notice is accurate and that you own or may act for the owner; and your signature.
• We may remove the content and tell the person who posted it, who may reply with a counter-notice saying the content is theirs or is authorised. If the person who posted it sends a counter-notice, we may restore the content unless you tell us within ten business days that you have started a court action.
• We may close the accounts of people who repeatedly infringe.

No billing exists. You cannot buy anything from us today, and nothing in this section is in force until we start billing. This section says now how billing will work, so that you know the rules before anyone is charged. Prices may change after the pilot, and we will state the prices and any change here before you are charged.

• There is no checkout and no billing today.
• Planned plans (USD, taxes extra, ad spend not included; yearly is ten months' price): Starter: $79 per month or $790 per year, with 1,500 included credits each month. Growth: $199 per month or $1,990 per year, with 6,000 included credits each month. Scale: $499 per month or $4,990 per year, with 20,000 included credits each month.
• Planned credits wallet: one credit is one US cent. The minimum top-up is $10 and the maximum wallet balance is $1,000. The wallet cannot go negative.
• Planned order of use: included monthly credits first, then purchased credits.
• Planned safeguards: auto top-up only if you turn it on, with a ceiling you set that can never exceed the wallet maximum; an estimate of credit cost before an expensive action and the actual cost afterwards; unused reservations are released.
• Failed work is planned not to be billed beyond the provider cost already incurred.
• Card payments are planned to run through Stripe; Stripe is not integrated and no payment has been taken.
• Advertising spend is never part of these prices. It is paid directly to the ad platform.

When billing starts, these rules apply.

• Credits are prepaid service credits for use in Zaprik only. They have no cash value, are not a deposit or a stored-value account, earn no interest, cannot be transferred, and cannot be exchanged for money except as the refund terms published before paid plans launch say.
• Included monthly credits do not roll over to the next month. Purchased credits expire 12 months after the day you buy them, and we will email you before they do.
• Subscriptions renew automatically each month or year until you cancel. Before you pay, we will state the renewal date, the price and how to cancel, and before an annual plan renews we will email you a reminder.
• You may cancel at any time in the app once it offers cancellation, or by emailing hello@zootric.com. Cancellation takes effect at the end of the period you have paid for.
• Paid plans are not yet available. During early access no fees are charged, so there is nothing to refund. Refund and cancellation terms for paid plans, including how a failed action is treated, will be published here before any paid plan can be bought. Rights the law gives you that cannot be waived are not affected.
• We may change prices with at least 30 days' notice by email. A new price applies from your next renewal, and you may cancel before then.
• Prices do not include taxes. We will add sales tax, VAT, GST or similar tax where the law requires it, and you will give us the details we need to charge it correctly.
• If a payment fails, we will tell you and may suspend paid features until it is paid. Please contact us before disputing a charge with your bank, so that we can try to put it right.

How we handle personal data is explained in the Privacy Policy, which forms part of these terms. For the data of the people you contact through Zaprik, you decide why and how it is used and we act on your instructions, as the Privacy Policy explains. Its Section 2 sets out the data processing terms that apply between us.

• Each of us will keep the other's non-public information confidential, use it only for the purposes of these terms, and share it only with people and providers who need it and are bound to keep it confidential, or where the law requires.
• This does not cover information that is public through no fault of the person holding it, that they already had, that they were given by someone else lawfully, or that they worked out independently.
• This lasts for two years after your account ends. For personal data and credentials it lasts for as long as we hold them.

• We try to keep Zaprik running, but there is no uptime commitment and no service level agreement. It can be unavailable, slow or wrong, and we can pause or change it at any time.
• No support response times are promised in early access. Email hello@zootric.com and we will reply as soon as we can.
• We may add, change or remove features, limits and integrations. If we make a change that materially reduces what you have paid for, we will tell you.

• You may stop using Zaprik at any time. Ask us at hello@zootric.com to close your account.
• We may suspend or end your access at once if you break these terms, if we must by law, or if your use puts Zaprik or others at risk. We may also end early access or the service by giving you at least 14 days' notice by email, except where we must act sooner for security or the law.
• On termination your right to use Zaprik ends. Sections that by their nature should survive (ownership, payment owed, confidentiality, disclaimers, limits of liability, indemnity, governing law) do.
• Your data: when you ask us to close your account, or when we end it, we will delete your account data and your workspace data within 30 days, and before that, if you ask, send you a copy of your workspace data in a common format such as JSON or CSV. We keep only what the law requires us to keep and the audit log entries described in the Privacy Policy, Section 9.
• Today there is no self-service export or deletion tool and no automated deletion on a schedule. We do these by hand when you email us, which is why we state the period above.

Zaprik is provided as is and as available, without warranties of any kind, express or implied, including merchantability, fitness for a purpose, non-infringement, accuracy, and that it will be uninterrupted or error free, to the extent the law allows.

• We do not guarantee leads, sales, revenue, rankings, engagement, return on investment or any other result.
• We do not hold, and do not claim, any security certification (such as SOC 2 or ISO 27001), and no independent security audit has been done. There is no uptime commitment.
• AI output may be wrong or offensive. You must review it. Nothing from Zaprik is legal, financial, tax or medical advice.

• To the extent the law allows, neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunity, however caused.
• To the extent the law allows, the total liability of each of us to the other for everything connected with Zaprik is limited to the greater of the fees you paid us in the twelve months before the event and US$100.
• These limits do not apply to liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence, or to wilful misconduct. They do not reduce your duty to pay fees you owe.

You will defend Zootric against a claim brought by someone other than you, and pay the damages and costs a court finally awards or that you agree in a settlement, where the claim comes from your content, your campaigns, your contact lists, your use of a person's likeness or voice, or your breach of these terms or the law.

• We will tell you about the claim promptly, let you control the defence and settlement, and give you reasonable help at your cost.
• You may not settle in a way that admits fault for us or limits what we can do without our written consent.
• In early access we do not give an intellectual property indemnity or any other indemnity. If we offer one, it will be in a written agreement signed by us.

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. The state and federal courts located in Wyoming have exclusive jurisdiction over disputes about them. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

• Zootric LLC's existing website terms use the same Wyoming law and Wyoming courts wording; this section mirrors it.

• Before either of us starts a court case, we will each try in good faith to settle the dispute by email for at least 30 days.
• There is no arbitration clause and no class-action waiver in these terms.
• Nothing here takes away rights the law of your own country gives you that cannot be waived by contract.

We may change these terms. We will post the new version here with its version number and effective date, and tell you by email or in the app at least 30 days before a material change takes effect. If you keep using Zaprik after the change takes effect, you accept it. If you do not agree, stop using Zaprik and ask us to close your account.

• These terms and any order form we sign are the whole agreement between us about Zaprik.
• If part of these terms is unenforceable, the rest still applies.
• If we do not enforce a right straight away, we have not given it up.
• You may not transfer these terms without our written consent. We may transfer them in a merger or sale of the business.
• Neither of us is liable for a failure caused by events outside our reasonable control.
• We give notices to the email address on your account. You give notices to hello@zootric.com.

Questions about these terms: